Frequently Asked Questions

Fresh Harvest Calamansi Extract is made from pure calamansi and contains no added sugar and no added water. It is ideal for:

• Marinating meat, seafood, and other dishes
• Cooking
• Making dipping sauces
• Adding a fresh calamansi flavor to your favorite recipes

Yes. Our Calamansi Extract is pure calamansi with no added water.

The main difference is the ingredients and intended use:

We use refined sugar as the sweetener in our Calamansi Concentrate.

We do not use honey because our product is intended to be suitable for a wider range of customers, including children. Refined sugar also helps us maintain a consistent sweetness and taste in every batch.

The dilution depends on your preferred taste. Our recommended ratio is:

1 L Calamansi Concentrate + 6 L water

You can adjust the amount of water depending on how strong or sweet you prefer your juice.

The dilution depends on your preferred taste. Our recommended ratio is:

1 L Brewed Tea Concentrate + 4 L water

You can adjust the amount of water according to your preferred strength and taste.

The shelf life of our Calamansi Extract and Calamansi Concentrate is 6 months.

Please always check the expiration date indicated on the product packaging.

Our other products have a shelf life of approximately 1½ months (45 days).

Please check the expiration date indicated on the product packaging.

Store our products in a cool place away from direct sunlight and heat.

For products that require refrigeration, keep them in the chiller/refrigerator and follow the storage instructions indicated on the product label.

Keeping food properly chilled can help slow spoilage and the growth of microorganisms.

Please follow the storage instructions indicated on the product label.

If the product requires refrigeration, keep it properly chilled. When in doubt, check the product packaging or contact Fresh Harvest for storage guidance.

1. Browse our products.
2. Select your preferred product and quantity.
3. Click Add to Cart.
4. Review your order.
5. Proceed to checkout.
6. Enter your delivery and payment information.
7. Confirm your order.

You will receive an order confirmation after your purchase is successfully placed.

Delivery times depend on your location, shipping method, courier, and order processing time.

Your estimated delivery timeframe will be provided during checkout or through your order updates.

Order by 2:00 PM for same-day delivery.

Orders placed after 2:00 PM will be delivered the next business day.

Cash on Delivery availability depends on your shipping location and the payment and shipping options currently available in our store.

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has already been processed or shipped, changes or cancellations may no longer be possible.

Our return policy depends on the type and condition of the product.

Please review our Return & Refund Policy before requesting a return.

Please contact us as soon as possible after receiving your order. Please provide:

• Your order number
• Photos of the package
• Photos of the product
• A description of the problem

We will review the issue and assist you with the appropriate resolution.

For hygiene, safety, and product-quality reasons, opened products may not be eligible for return unless the product is defective, damaged, or the wrong item was delivered.

Please refer to our Return & Refund Policy for the complete conditions.

Yes. We offer wholesale orders for customers who need larger quantities.

The more you order, the better the pricing may be. Wholesale pricing can be discussed depending on the product, quantity, and order requirements.

Contact us with the following information:

• Product/s you are interested in
• Quantity you need
• Delivery location
• Your contact information

Our team will provide the appropriate wholesale pricing and order details.

If you have any questions about our products, orders, wholesale pricing, or anything else, please contact our customer support team. We’ll be happy to assist you.